Terms

Minimum invoice amount is $50.00.
Standard terms are 1% 10, Net 30 Days for approved accounts.

Shipping

All shipments are F.O.B. Lincoln, California, USA, via 2nd Day Air unless otherwise specified, and will be invoiced at current standard rates. International duties and taxes are the responsibility of the purchaser.

RobbJack ships Monday through Friday (excluding holidays) with a 3:00 PM PST order cut-off time. Orders placed after 3:00 PM PST will be processed the next business day.

Product returns will be invoiced at standard shipping rates.
Shipping terms may be canceled or modified at any time.

Claims & Shipping Liability

Goods are considered sold, and RobbJack’s responsibility ceases when delivery is made to the transportation company. In the event goods are lost in transit, we will make every reasonable effort to assist customers in locating the shipment or helping the transportation company process a claim.

Carrier Liability & Maximum Coverage

All shipments are automatically covered only up to the carrier’s default maximum liability, typically $100.00 per shipment, unless additional insurance is requested.

Optional Additional Insurance

If the customer or distributor requires coverage beyond the carrier’s default limit, they must request additional insurance at the time the order is placed and specify the insured value. Any additional insurance charges will be added to the invoice.

Uninsured Shipments

If additional insurance is not requested:

• The shipment will be insured only up to the carrier’s default liability (typically $100).
• RobbJack is not responsible to reimburse any loss, theft, or damage beyond the carrier’s payment.
• The customer or distributor remains fully responsible for payment of all shipped items, regardless of carrier loss or damage.

Damage Claims

Damage claims must be made directly against the carrier.
RobbJack will assist with documentation as needed but is not liable beyond the coverage selected at the time of shipment.

Customer Responsibility for Specifications

The customer is solely responsible for the accuracy of all specifications, drawings, part numbers, tool selections, and application details provided to RobbJack.
RobbJack is not liable for costs, delays, scrap, or damages resulting from:

• Incorrect or incomplete information supplied by the customer
• Improper tool application
• Use of tools outside recommended parameters

Customers are expected to verify the suitability of the selected tool for their intended application.

Specials

Orders for special tools, non-catalog items, or modified tools are sold on a no-cancellation basis and are not returnable. A confirming purchase order is required before work begins.

For quantities over 10 pieces, a ±10% over- or under-shipment is acceptable based on industry practice.
For quantities under 10 pieces, the acceptable variation is ±1 piece.
Any deviations must be stated at the time of quote.

Return Policy

Merchandise must be returned within 30 days of the shipment date or returns will not be accepted for credit. Only standard catalog tools that are unused, undamaged, and do not exceed RobbJack’s annual usage limits are eligible for return.

No merchandise may be returned without prior authorization. A Return Authorization Number (RMA) is required.
Credit will not be issued without an RMA.
Call 800-527-8883 for an authorization number.

Many FMHV series items are made-to-order and are non-returnable.

All returns must be in original packaging and include a copy of the invoice and packing slip.
Returned tools will be inspected for use or damage before credit is issued.

A 15% restocking charge applies to all merchandise returned for credit.

Note: Saws thinner than .0100” (0.254mm) are considered specials and may not be returned.

Errors

RobbJack Corporation cannot be held responsible for incorrect parts produced using our products due to mislabeling, customer misuse, incorrect tool setup, or defect. We assume all tools are inspected by the customer before use and that first-part inspections in the customer’s facility are standard practice.

Tools found to be defective will be replaced or credited at RobbJack’s discretion.
RobbJack is not responsible for labor charges, machining costs, production delays, or consequential damages.

Warranty Disclaimer

RobbJack tools are warranted to be free from defects in material and workmanship.
This warranty does not cover:

• Normal wear
• Misuse or improper application
• Operation outside recommended cutting parameters
• Damage resulting from improper toolholding, fixturing, or machine setup

RobbJack’s sole obligation under this warranty is limited to replacement of the tool or issuing credit, at our discretion.

No other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose, apply.

Limitation of Liability

To the fullest extent permitted by law:

• RobbJack’s liability is limited to the purchase price of the tools supplied, and
• RobbJack shall not be liable for incidental, indirect, special, or consequential damages, including but not limited to:
  o Lost production
  o Lost profits
  o Machine downtime
  o Labor or programming costs
  o Scrap parts

This limitation applies regardless of the legal theory asserted.

Prices

Prices are subject to change without notice.

Terms and Conditions

All terms and conditions are subject to periodic updates published on this website.